• Understandably, personalized items are Not Returnable or Refundable, except when the item was printed incorrectly
• If the personalization error was made by the customer, the item cannot be returned
• We trust you understand that any items that have been washed, dried or otherwise handled are also treated as not returnable
• Personalized items produced at the specific request of customers are not returnable or refundable
• Please check over the information and spelling of the personalization before submitting it. 
• We do our very best to assure that our customers' orders are correct. 
• If we suspect a spelling error or find that something else is questionable, we will contact you before we begin the personalization process (This may delay your order slightly)
• We are not responsible for correcting any errors made by the customer when completing the order form. 
• Please review the order carefully before completing your purchase
• We will only accept a returned item if the return is a result of our error

Exchanges:

• Ask us for your exchanges options